Mahmodul Hassan
76 Euston Road Apt 5, Brighton, MA 02135 | U.S. Citizen | +1 (857) 221-2766 | mahmodul115@gmail.com
Willing to Relocate | Website: www.mahmodul.com
EDUCATION:
Boston College Chestnut Hill, MA Graduated May 2021
B.A. in Information Systems
Boston College Chestnut Hill, MA Graduated Dec 2021
Professional Studies Certificate in Marketing
EXPERIENCE:
Tata Consultancy Services Boston, MA 06/2021 – Present
Project: IP21 support team
- IP.21(historian) real time database, Involved in Supporting AspenTech SQL+, Aspen calc, custom Interfaces (data transferring from legacy system to IP.21 database).
- Creation of File sets, Tag sets (SQL+, IP.21 Administrator), Fixed Areas, Repeat Areas using definition Tag Editor, Creation of SQL reports using aspen process browser(web.21).
- Creation of custom calculations in Aspen calc and schedule them as per requirement.
- Planning, Design, Configuration of Repositories considering system hardware requirements for optimal performance of Historian.
- IP.21 Administrator, SQL+, Tags, File sets, Fixed Areas, Repeat Area, CIMIO, Aspen Calc, Accounting, Batch.21.
- IP.21 AFW security, firewall, AD groups, ADSA, SLM, OPC Server, OPC test client tool.
Tata Consultancy Services Boston, MA 06/2021 – Present
Software Engineers
- Develop, create, and modify general computer application software or specialized programs. Analyze user needs and develop software solutions
- Design or customize software for client use to optimize operational efficiency
- Improve existing systems by analyzing areas of modification and analyze and design databases with application areas
- Coordinate database development with a team or individually, Create technical specifications and test plans
- Update knowledge and skills regularly through in-house and external courses, manuals, and new applications
- Maintain systems by monitoring, identifying, and correcting software defects.
- Implement REST Web APIS. C#.NET, MVC Web API. Design front end for Web Applications. Angular JS.
- Utilize Entity Framework core as Object Relational Mapper to work with SQL Server database.
- Oversee monitoring of application performance and provide first level technical support.
CVS Health Boston, MA 04/2020 to 06/2021
Assistant Manager / store support technician
- Perform root cause analysis on all escalations.
- Create new documentation as necessary to enable the service desk to better handle those issues Install, make changes and repair computer hardware and software. Drive resolution of systemic issues related to all facets of technology including hardware, software, network, telephony, application, etc.
- Ensure that all phases of technology support including installations, upgrades, hardware, software, peripherals, etc. are properly coordinated, monitored, tracked, and resolved and escalate critical issues appropriately
- Overall store management, supervision, and policy implementation, Sales and inventory management, Employee staffing, training, and development, Financial management, Customer service leadership, Support Store Manager with actions plans for operational and service improvement.
CVS Health Boston, MA 05/2019 – 05/2020
Operations Supervisor
- Work effectively with store management and store crews
- Assist customers with their questions, problems and complaints
- Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
- Provide colleagues personalized customer service feedback and coaching
- Price merchandise, Stock shelves
- Support the planning, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise.
7-Eleven Boston, MA 02/2012-04/2020
Customer Service
- Help customer with purchases
- Handle customer questions and complaints, working to ensure complete customer satisfaction
- Run cash register, inventory, conduct cycle counting
- Monitor security system, Product order, Processing product.
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IT KNOWLEDGE |
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Relevant Coursework: CS00201 Computer Science Mobile App Dev, MT34001 Exploring The Internet, ADEC113201 Prin Of Economicsii/MacRo, ADMT253001 Statistics, ADIT134501 Understand Comp Devices, ADIT135001 Intro To Programming, ADIT200001 Computer Security, ADBM177101 Applied Data Analysis and Interpretation, ADIT198501 Python, ADIT330801 IT Project Management, ADIT136001 Database Management
Operating Systems: Windows, Mac OS, Unix/Linux (Ubuntu)
Software/Hardware: Familiarity with HTML, HTML5, Python, Microsoft Office package
Multimedia: Skilled in Video Production, Filming, Editing, as well as Photography with proficiency in film developing |